Types of BPM

Human-Centric
System/Integration -Centric
Decision/Rule-Centric
Document-Centric

1) Human-Centric processes

In this processes there is a lot of interaction and involvement of people in each step of the business application – people talking to databases, documents and other people. They require human judgment and intuitions for decision making during individual steps of the business process. Examples of human-centric processes include

Claims processing
Loan approvals
Accounts payable
Mortgage origination
Customer service
Travel requests
Purchase requests
Work submitted by insurance agents and adjusters

If you notice these predominantly deal with routing of work from one individual to another and support how each person will interact with that piece of work. This type of process does not generally incorporate many systems into the work flow

Human-Centric Business Process Management activities cover the following aspects with regard to the tasks carried out by humans:

How the process works
What goes in and out of the workflow.
Monitoring volume and productivity
Deciding on performers and stake holders

Example of Human centric BPM = Lombardi BPM

2) System/Integration-Centric processes

These are the processes in which millions of transactions take place every day, which interact with packaged applications, custom applications, external applications, and very occasionally with humans. Examples include trade reconciliations, supply chain management, and line provisioning in the telecommunications market.

A high volume of transactions, the need to integrate with other systems, and a high degree of straight-through processing with very limited human interaction puts you in this category.

Note:In most of the organization it is found that their processes fall somewhere in between the human centric and system centric processes. So forester research has further classified the processes into two more categories:-

Example of System centric BPM = Oracle BPM

3) Decision/Rule-Centric processes

These processes require users to review documents for approval, enter data from those documents into a back-office system, and make decisions. Action is driven by information found in scanned images or electronic forms, or possibly electronic documents created in Microsoft Word or other tools. If your processes have a strong need for image capture, forms processing, and document management, make this BPM category your highest priority.

Example of Decision centric BPM = Pega BPM

4) Document-Centric processes

These processes require users to review documents for approval, enter data from those documents into a back-office system, and make decisions. Action is driven by information found in scanned images or electronic forms, or possibly electronic documents created in Microsoft Word or other tools. If your processes have a strong need for image capture, forms processing, and document management, make this BPM category your highest priority.

Some of the examples of document intensive processesinclude new-account opening, invoice processing, and litigation support or industry-specific processes like medical records, mortgage origination, claims processing, or loan approval

Some of the benefits of automating document workflow:-

Cost Savings
Improved Response Times
Security and Compliance
Efficiency
Error Reduction
Profitability

Example of document Centric BPM = IBM BPM

Relevant Courses:

Oracle SOA suite 12c online training 

Oracle Service Bus 12c online training

Oracle weblogic administration training

February 17, 2017

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